This policy describes how we use your personal data when you use our website: Cbeebiesrainbowadventure.com or when you attend one of our CBeebies Rainbow Adventures. We have provided this policy to ensure that you understand what personal data we may collect and hold about you and what we may use it for. This policy also provides some important information regarding your legal rights to access the personal data that we hold about you and to control how we use it. You can read or print this policy in full or click on the links below to find specific information:
We are Theseus Agency Limited a company registered in England and Wales under Number 07492292, trading as Step Inside Productions and organisers of CBeebies Rainbow Adventure Experience. Our registered address is Regina House, 124 Finchley Road, London, NW3 5JS. We are registered with the Information Commissioner’s Office, registration number ZA550519
You can contact us in writing at Data Protection, 2 Bloomsbury Place, London, WC1 2QA or by emailing us at [email protected]
Personal data which you provide to us
There are lots of ways in which you share your personal data with us, for example when you register on our website, when you buy tickets and consent to marketing, when you attend one of our Experiences or when you interact with our customer service team. The personal data we collect is usually contact information such as your name, address, email address, telephone number but may also include any other personal data which you may volunteer during your interactions with us, including details of any tickets you purchased, details of any complaint you make with us or our ticket selling partners SEE tickets, or any information you share on our social media platforms.
We use CCTV at our Experiences for safety and security purpose, notices are clearly displayed in our venues.
Personal data we collect through your use of our website
This is usually technical information and includes things like your IP address, device identifier(s), device type, browser type and version, time zone, operating system as well as information on you interactions with our website, including how you navigated to our site, what pages you viewed and for how long and when you left. Alongside this data we may also hold some information related to the performance of our website such as for example page response times, errors and timeouts.
Personal data which you provide to us is used to:
Personal data collected through your use of our website is used to:
In the day to day running of our business we will used your personal data because:
we are entering into and carrying out our obligations under a contract with you
- for example, when you buy tickets, attend one of our Experiences or when you request information, products and services from us
we need to use your personal data for our own legitimate purposes and our doing so will not interfere with your rights
- for example, in the administration and management of our business and the improvement if our products and services
we are required to comply with our legal obligations
- for example, for accounting and tax purposes
you have given us your consent to do so
- for example, if you have opted-in to receiving marketing emails (see how we used your data for marketing [link])
In exceptional circumstances, we may want to use your personal data for a different purpose which does require your consent. When this is the case, we will contact you to ask for your consent which you are not required to give. If you do give us your consent, you may withdraw it at any time.
We will add your details to our marketing database if you sign up to receiving marketing from us or if you tell a third party (for example, when you buy tickets) that you would like them to pass us your contact details so that we can send you updates about our goods and services. You can withdraw your consent for marketing at any time.
You are not under obligation to provide us with any of your personal data but please note that if you choose not to provide us with your personal data, we may be unable to provide some of our products and services to you.
You have the right to access any personal information we hold about you. You can exercise this right by sending a written request at any time. Please mark your request Subject Access Request and send to the contact details provided in this policy.
You also have the rights to:
Stop your personal data being used for marketing (see: how we use your personal data for marketing)
Ask us to correct or erase any inaccurate data
Restrict the ways in which your personal data is used
Object to us using your personal data in ways that are likely to cause you damage or distress
Ask us to delete your personal data
Request that we provide you, or anyone that you nominate, with a copy of any personal data you have given us in a structured electronic form.
Object to decisions being made about you by automated means (please note that we do not currently make use of automated decision making)
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
We use third parties to provide some business functions on our behalf such as sending marketing emails and hosting and managing our website. All processors acting on our behalf only process your data in accordance with instructions from us.
We may share your personal information on a one-off basis if:
we sell or buy any business or assets (including our own), in which case we will disclose your personal data to the prospective seller or buyer of such business or assets
We take care to ensure your personal data is kept secure and we take steps to ensure that our providers do the same. Unfortunately, sending information via the internet is never completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of personal data sent over the internet.
If you become aware that your personal data may have been compromised in any way, please contact us immediately using the contract details [link] provided in this policy.
Your personal data may be transferred to, or stored in, countries outside the European Economic Area by us or one of our suppliers. Where we, or our processors, transfer data outside of the EEA we take steps to ensure that your data is treated securely and in accordance with this policy.
This includes, for example, using suppliers which are certified under the EU-US Privacy Shield framework or ensuring the adequate contractual clauses approved by the European Commission are in place.
We only keep your personal data for as long as we actually need it for the purpose it was originally collected for. At the end of that retention period, your data will either be deleted completely or anonymised. In practice, this means, for example, that we will keep your personal data on our marketing file, until you withdraw your consent (please note however that we may be required to keep a copy of your email address for suppression purposes).
If you are unhappy with the way we have used your personal data please contact us to discuss this using the contact details provided in this policy.
You can also have the right to make a compliant to the Information Commissioner’s Office. Whilst you are not required to do so, we encourage you to contact us directly to discuss your concerns in the first instance and to give us an opportunity to address these. If would you like to make a complaint to the ICO, you can do so by vising www.ico.org.uk
We will update this policy from time to time to reflect any changes to our internal procedures or to reflect a change in the law. The easiest way to check for updates, is to visit our website or you can contact us and ask us to send you the latest copy.
This policy was last update: 5 February 2020
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. To find out more about cookies, visit aboutcookies.org or allaboutcookies.org.
We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them in the table below.
|Cookie type||Cookie Name(s)||Purpose||Expiry||More information|
|Strictly necessary||CC_Cookie_accept||Used to remember your cookie preference choice||Never|
|Strictly necessary||PHPSESSID||Contains a reference to a session stored on the web server. No information is stored in your browser and this cookie can only be used by our website|
|Analytics and performance||Google Analytics:
|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.||The longest lasting cookie expires 2 years after your last visit to the website, others expire after 1 year, 6 months or 1 minute.||You can install a plugin to opt-out of Google Analytics tracking here|
|Targeting||These are used to collect information about your visits to our site. This information is then used to deliver adverts which are more relevant to you and your interests.||The longest lasting cookie expires 2 years after your last visit to the website, others expire after 1 year or when you close your browser||You can update your Facebook advertising settings here|
|Targeting||These are used to collect information about your visits to our site. This information is then used to deliver adverts which are more relevant to you and your interests.||The longest lasting cookie expires 6 months after your last visit to the website, all others expire when you close your browser||You can update your Google advertising settings here|
|Targeting||YouTube||These are used to collect information about your visits to our site. This information is then used to deliver adverts which are more relevant to you and your interests.||The longest lasting cookie expires 6 months after your last visit to the website, all others expire when you close your browser||You can update your YouTube advertising settings through Google here|
|Targeting||The longest lasting cookie expires 18 months after your last visit to the website; others expire when you close your browser||You can update your Twitter advertising settings here|
Alternatively, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Each browser is different, to find out more about blocking cookies for your specific browser please visit: allaboutcookies.org.
However, if you block all cookies (including essential cookies) you may not be able to access all or parts of our site.
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