What happens inside the CBeebies Rainbow Adventure?
Visitors are led on a journey of adventure through a magical CBeebies garden and CBeebies programming branded zones: Hey Duggee, Go Jetters, Something Special, Sarah and Duck and Andy's Dinosaur Adventures. For more information visit: cbeebiesrainbowadventure.com/the-experience
What is the CBeebies Rainbow Adventure?
CBeebies Rainbow Adventure is a CBeebies themed touring indoor, interactive and immersive experience designed for children aged 0-6, their parents, family members and carers.
How long does the Rainbow Adventure take?
Each journey takes approximately 50 minutes. We ask that you arrive 15 minutes before your journey is due to commence. If you arrive after your allotted start time, we’ll do our best to accommodate you but we aren’t able to guarantee entry during busy times.
CBeebies Rainbow Adventure is great fun! It offers a sensory experience of collaboration and creativity for your child, offering them the opportunity to sing, dance, discover and play. For more information on what to expect: cbeebiesrainbowadventure.com/the-experience
Do we participate in the Rainbow Adventure with our own group?
Yes, you will be able to go through the Rainbow Adventure with your family and friends. Group sizes are capped at 37 people. Unless you have booked a large group, you will be joined in the session by other guests.
Groups of 10 or more should book in advance by contacting SEE Tickets Groups on: 0844 4124650 (calls cost £0.07 per minute plus your network access charge). If you have booked separately but wish to enjoy the experience together, all members of your group must select the same time slot when booking and approach the box office together, so we can be sure that your group can enjoy CBeebies Rainbow Adventure.
The adult to child ratio recommendation is applicable to large groups as well as small. We recommend no fewer than 1 adult for every 3 young children
Do I have to pay for a baby if I carry them?
Children under the age of 18 months are welcomed free of charge.
Please select the ticket option that includes a complimentary ticket for children under 18 months. Everyone over the age of 18 months will require a paid ticket in order to enter CBeebies Rainbow Adventure.
Can I take a buggy around if my child is asleep?
To ensure there is sufficient room for guests to move around each zone comfortably, we ask that buggies are left in the buggy park. If your child is sleeping then we will try to accommodate your buggy but it may mean you will have to wait until a quieter time slot becomes available.
A covered buggy park where visitors can leave buggies at their own risk is available on site and is free of charge. We also have a limited number of secure buggy parking spaces available on a first come, first serve basis and charged at £2 for the duration of the Rainbow Adventure. We do not accept cash so please bring debit/credit cards.
When can I enter the Rainbow Adventure?
We ask that you arrive no less than 15 minutes before your session is due to commence, which will enable you to enjoy the Rainbow Adventure at the time slot you booked.
Am I going to meet Andy (Andy's Dinosaur Adventures) or Justin (Something Special) at this event?
Andy and Mr Tumble (and other CBeebies personalities) can't be with us for the Rainbow Adventure, but you will be led through CBeebies Rainbow Adventure by a friendly host, who will guide your group on their journey of adventure. It's age-appropriate for young children so there is nothing too challenging and it’s lots of fun!
Will there be characters to meet?
CBeebies Rainbow Adventure is not a talent or costumed character experience so you won’t meet Andy, Mr Tumble or any other costume characters, but you will be led through CBeebies Rainbow Adventure by a friendly host who will guide your group on their journey of adventure.
Do you supervise the children?
Parents, family members and carers are responsible for supervising their children at all times and we ask that you get involved. This is a chance for you and your child to have fun together.
Are there any breaks in the Rainbow Adventure?
The journey takes approximately 50 mins and there are no breaks. We would encourage you to visit restrooms before the start of the Rainbow Adventure so you don’t miss out on any of the fun.
What happens if my child needs to leave the Rainbow Adventure before it's finished?
The Rainbow Adventure involves groups moving from room to room, so if you need to briefly leave the Rainbow Adventure for a toilet visit or other reasons, let our staff know and they’ll direct you back to your group.
Rainbow Adventure is a uniquely designed, brightly coloured indoor, pop-up inflatable structure.. It is fully covered and ventilated, but you may need to wait outside before your session so please dress appropriately for the British weather!
Which programmes from the channel are included in the CBeebies Rainbow Adventure?
Many of your little ones’ favourite CBeebies shows; Hey Duggee, Go Jetters, Something Special, Sarah and Duck and Andy's Dinosaur Adventures.
What precautions are being taken against the COVID-19 outbreak?
The safety and wellbeing of our visitors and their families is our number one priority. We are carefully reviewing government guidelines and recommendations on a daily basis, and are adapting our policies to ensure they are in line with the most up to date government advice.
Due to the continuing impact of COVID-19, we have made the decision to postpone the launch of CBeebies Rainbow Adventure until Spring 2021. This means we are cancelling all 2020 dates currently on sale: Hull, Ipswich, Richmond and York.
If you would like a full refund for the tickets purchased please contact our ticketing partner SEE tickets using the contact form at https://www.seetickets.com/customerservice to request this otherwise we will be in contact with you at a later date to exchange your tickets when future dates are confirmed.
Will there be hand-washing stations at each venue?
Toilets with hand washing facilities are available at all sites. Hand washing and disinfection facilities have been increased and we are actively encouraging the use of these facilities to all visitors.
Will COVID-19 affect future locations?
At this point, the only locations directly affected are Ealing and Brent Cross in London. We hope to still visit these locations in the future. Affected customers have been contacted and offered a full refund or tickets for an alternative location. All future locations are, at this time, going ahead as planned. We are, however, carefully reviewing all government guidelines and recommendations on a daily basis, and will update visitors should these circumstances change.
Due to the continuing impact of COVID-19, we have made the decision to postpone the launch of CBeebies Rainbow Adventure until Spring 2021.
We are working hard planning new dates from 2021 and will endeavour to include as many of the cancelled locations as possible in the new schedule. We look forward to welcoming you to CBeebies Rainbow Adventure in 2021.
If you know a location near you that we should visit, let us know on social media Facebook, Instagram and Twitter @cbeebiesrainbow as we are compiling a list for the future.
Is the CBeebies Rainbow Adventure coming to a place near me?
Initially CBeebies Rainbow Adventure is coming to:
Ealing Common – Thurs 9 April to Sun 19 April 2020
Brent Cross, London - Fri 24 April to Sun 31 May 2020
Hull Victoria Square - Fri 5 June to Sun 14 June 2020
Ipswich, Suffolk Food Hall - Fri 19 June to Sun 12 July 2020
Richmond Deer Park, London - Fri 17 July to Sun 9 August 2020
York, Clifford’s Tower – Fri 11 September to Sun 4 October 2020
In late 2020 and in 2021 we plan to visit North East, North West and South East England as well as Scotland, among other regions. If you know a location near you that we should visit, let us know on social media Facebook, Instagram and Twitter @cbeebiesrainbow as we are compiling a list for the future. All feedback is welcome!
Are you coming to an area near me?
Watch this space - these are just our first few locations of our year-round national tour. In late 2020 and in 2021 we plan to visit North East, North West and South East England as well as Scotland, among others. Sign up here and we’ll let you know when new events are released. Even better, let us know on social media Facebook, Instagram and Twitter @cbeebiesrainbow where you would like us to visit next!
Click here for location specific information, including how to get to the venue, parking and other useful information.
Who is the CBeebies Rainbow Adventure for?
CBeebies Rainbow Adventure is for children aged 0-6, their parents, families and carers. Groups from nurseries, child-minders and schools are also welcome - in fact, anyone with a little one (or more)!
Can I bring my older children too? Are there any age restrictions?
There are no age restrictions, you are welcome to bring older children if they have a ticket but please note this is an experience designed primarily for children aged 0-6.
The CBeebies Rainbow Adventure is for children accompanied by their parents, family members and carers. Adults without a child will not be admitted.
Do you offer a child crèche facility?
There are no child crèche facilities available.
I booked for affected dates in 2020 – can I exchange my tickets for a later date?
Yes. Our ticketing partner SEE tickets will be in contact with you at a later date to exchange your tickets, when future dates are confirmed.
Alternately, If you would like a full refund for the tickets purchased please contact our ticketing partner SEE tickets using the contact form at https://www.seetickets.com/customerservice to request this.
Tickets are currently not on sale for 2021. We are working hard planning new dates and will endeavour to include as many of the cancelled locations as possible in the new schedule. Follow our social channels for the latest news and information.
Advance standard ticket prices
Standard advance ticket price is £12.50 (for anyone over the age of 18 months)
Adults and children over 18 months are charged the same standard ticket price
Children under the age of 18 months or carers supporting visitors with special needs are welcomed free of charge. More details
On the day tickets
An additional £1 charge will apply to all tickets (including groups) when purchased after midnight on the day of your visit.
Transaction fee
£1.50 transaction fee applies to all bookings including those purchased in advance, on the day and groups.
Group bookings
Groups booking of between 4-9 can purchase tickets for £11 each
Groups of 10 or more can purchase tickets for £10 each
Exclusive sessions with a dedicated host for a maximum of 37 visitors are available for £250 per session. To book contact SEE Tickets Groups on: 0844 4124650 (calls cost £0.07 per minute plus your network access charge). Sessions are limited to 10am and 1pm daily.
Contact Us
If you wish to make a group booking for 10 or more people or for an exclusive session, please contact SEE Tickets Groups on: 0844 4124650 (calls cost £0.07 per minute plus your network access charge).
Alternatively, you can email SEE Groups: [email protected]
What payment methods to you accept?
PayPal
AmazonPay
Credit/Debit Cards: Visa/Mastercard/Maestro/DinersCard/Discover
Where do I pick up and how do I receive my tickets?
E-ticket and Print at home are the only options available. You can show your ticket on your phone on arrival or the paper copy if you chose to print at home. Tickets cannot be posted for this event.
If you are unable to locate your e-ticket, please contact SEE tickets on 0844 209 7332. (calls cost £0.07 per minute plus your network access charge).
Are there group discounts available?
Group bookings
Groups booking of between 4-9 can purchase tickets for £11 each.
Groups of 10 or more can purchase tickets for £10 each.
Exclusive sessions with a dedicated host for a maximum of 37 visitors are available for £250 per session. To book contact SEE Tickets Groups on: 0844 4124650 (calls cost £0.07 per minute plus your network access charge). Sessions are limited to 10am and 1pm daily.
On the day tickets
An additional £1 charge will apply to all tickets (including groups) when purchased after midnight on the day of your visit.
Transaction Fee
£1.50 transaction fee applies to all bookings including groups and those purchased in advance and on the day.
Group booking process
If you wish to make a group booking for 10 or more people or for an exclusive session, please contact SEE Tickets Groups on: 0844 4124650 (calls cost £0.07 per minute plus your network access charge).
Alternatively, you can email SEE Groups: [email protected]
What is the recommended parent/guardian to child ratio?
We recommend no fewer than 1 adult for every 3 young children. This ratio applies if coming to the event in small or large groups.
All orders are subject to a single transaction charge of £1.50 per transaction, regardless of the number of tickets purchased. This charge is levied by the ticketing agency SEE tickets.
Do I need to print my e-ticket?
No need to print paper tickets so you can head straight to the ticket box office and we can scan the barcode from your phone.
Unfortunately tickets cannot be transferred, exchanged, or refunded once purchased.
Can I get a refund due to the bad weather?
We can only offer refunds or exchanges if a Rainbow Adventure has been cancelled or rescheduled.
If you haven't received an email from SEE tickets then the Rainbow Adventure is still taking place. If the Rainbow Adventure is cancelled or rescheduled you’ll have the option to reschedule or receive a full ticket refund.
Can I hire a private session for a birthday party?
It’s possible to book exclusive sessions with a dedicated host for a maximum of 37 visitors are available for £250 per session. To book contact SEE Tickets Groups on: 0844 4124650 (calls cost £0.07 per minute plus your network access charge).
Sessions are limited to 10am and 1pm daily.
Alternatively, you can email SEE Groups: [email protected]
I’m running late for my booked timeslot, what should I do?
We ask that you arrive no less than 15 minutes before your session is due to commence. If you do run late then you’re welcome to come along and the team will do their very best to accommodate you. Unfortunately we aren’t able to guarantee entry during busy periods.
Rainbow Adventure cancellation/force majeure
Personal arrangements including travel, accommodation or hospitality relating to the Rainbow Adventure which have been arranged by you are at your own risk. Liability for the cancellation or rescheduling of a Rainbow Adventure, or for material changes to a Rainbow Adventure, will be limited to the ticket refund.
Do I have to book tickets in advance or can I just book on the day?
We recommend that you book in advance. Each session has limited capacity and we wouldn’t want little ones to be disappointed. Plus the check-in process will be much quicker if you have booked in advance.
If you do decide to turn up on the day without booking in advance, then don’t forget your credit/debit cards as it will not be possible to pay with cash. An additional £1 charge will apply to all tickets purchased after midnight on the day of your visit.
Please contact our ticketing partner SEE tickets using the contact form at https://www.seetickets.com/customerservice, or calling See Tickets on 0844 209 7332 or See Tickets Groups on: 0844 4124650 (calls cost £0.07 per minute plus your network access charge).
What are relaxed sessions and when are these?
Relaxed sessions of CBeebies Rainbow Adventure where the level of sound is reduced, lighting levels adjusted and music volumes lowered will take place weekly at each location. The atmosphere will be more informal, with a relaxed approach to extra levels of noise or movement coming from the audience and capacities at these sessions will be limited.
Visual storyboards with images and descriptions of the Rainbow Adventure will also be available on request from the SEE tickets access team to help visitors know in advance what to expect.
More information about relaxed sessions and specific dates will be available once the new dates for 2021 have been confirmed.
How accessible is CBeebies Rainbow Adventure?
We want visitors to enjoy the Rainbow Adventure. We have therefore made the following provisions but if you require further assistance or information, that cannot be found on the website in regards to accessibility, please contact us at:
SEE Tickets at [email protected] or call 0115 896 0075 (9am-6pm Monday to Friday, 9am-5pm Saturdays, closed bank holidays). Calls are charged at your local rate.
Carer Tickets
If a guest is unable to attend the Rainbow Adventure without support from a carer or Personal Assistant (PA), then we will provide a carer ticket at no cost. Carers must be willing and able to assist throughout the visit and able to help in the unlikely event of an evacuation. Free carer tickets need to be booked in advance by contacting the SEE tickets access team.
Wheelchair Users
Wheelchair charging points are available on request.
Unless prearranged, wheelchair users will usually be limited to two per session to ensure there is sufficient room for guests to move around each room comfortably. If you would like to visit the Rainbow Adventure with multiple wheelchairs or if you require further assistance or information that cannot be found on the website, please contact the SEE tickets access team and we’ll be able to help.
Relaxed sessions
Relaxed sessions of Rainbow Adventure where the level of sound is reduced, lighting levels adjusted and music volumes lowered will take place weekly at each location. The atmosphere will be more informal, with a relaxed approach to extra levels of noise or movement coming from the audience and capacities at these sessions will be limited.
Visual storyboards with images and descriptions of the Rainbow Adventure will also be available on request from the SEE tickets access team to help visitors know in advance what to expect.
Effect Lighting
CBeebies Rainbow Adventure contains some bright and flashing lights and imagery that may cause discomfort and/or seizures for those with photosensitive epilepsy. Sound effects are used throughout the Rainbow Adventure. Anyone visiting the Rainbow Adventure should bear this in mind. If you have questions about the types of effects then please contact the SEE tickets access team.
Hearing (Induction Loops)
There will be a limited number of induction loops available on request. To ensure an induction loop is available for use during your visit, please contact SEE Tickets access team.
Assistance Dogs
We welcome guide dogs, hearing dogs and registered assistance dogs but in order to help others, we kindly ask an identifying dog harness or jacket is used.
Do you have an British Sign Language (BSL) sessions?
A sign language interpreter session can be made available at each location, please contact the SEE tickets access team at [email protected] for more details.
Are there any bright lights? Flashing lights?
The experience contains some bright and flashing lights and imagery that may cause discomfort and/or seizures for those with photosensitive epilepsy.
If you have booked a visit with your school, olease contact our ticketing partner SEE tickets using the contact form at https://www.seetickets.com/customerservice for information about exchanging your tickets or refunds. Alternately, you can call the dedicated School booking line on 0800 852 7244
Is there somewhere to smoke or vape on site?
Smoking and vaping are not permitted anywhere within CBeebies Rainbow Adventure. If you require further information on where you can smoke or vape, please ask a member of staff at the Rainbow Adventure and they will be happy to direct you.
Are there toilets and baby changing facilities on site?
Yes. We appreciate that many of our guests will be in nappies or toilet training. Accessible toilets and nappy-changing facilities will either be available on site, or nearby, depending on the location. Please ask a member of staff who will be happy to direct you.
Is there somewhere to breastfeed?
Yes, breastfeeding facilities are available on site. Please speak to a member of staff who will be happy to direct you.
Is there somewhere to buy food and drink?
Refreshment facilities vary according to location. At some locations snacks and drinks will be available to buy onsite, at others existing restaurants or cafés are located nearby where you can enjoy something to eat before or after your visit. Please see the locations page for more information.
No food or drink is to be consumed inside the Rainbow Adventure.
Can I take a buggy or pushchair in with me? Will you look after my pushchair for me?
A covered buggy park where visitors can leave buggies at their own risk is available on site and is free of charge. We also have a limited number of secure buggy parking spaces available on a first come, first serve basis and charged at £2 for the duration of the Rainbow Adventure. We do not accept cash so please bring debit/credit cards.
Will there be cloakroom facilities?
There are a limited number of secure lockers available on a first come, first serve basis and charged at £1 for the duration of the Rainbow Adventure. We do not accept cash so please bring debit/credit cards.
CBeebies Rainbow Adventure is a uniquely designed, brightly coloured indoor, pop-up inflatable structure. It is fully covered and ventilated, but you may need to wait outside before entering your session so please dress appropriately for the British weather!
No dogs are allowed in the experience except for guide dogs, hearing dogs and registered assistance dogs.
WiFi is not provided.
Visitors are responsible for their personal belongings but should you leave anything behind please email SeeTickets via the Customer Service contact form, or call See Tickets on 0844 209 7332 (calls cost £0.07 per minute plus your network access charge).
Can we bring our own food and drink inside?
No food or drink is to be consumed inside the Rainbow Adventure
Can I take photos during the Rainbow Adventure?
No pictures to be taken inside the Rainbow Adventure – pretty please! We respectfully ask that you leave your phones, cameras and other devices tucked away and invite you to enjoy the Rainbow Adventure.
Will there be merchandise on sale at the Rainbow Adventure?
Yes there will be a range of merchandise available to purchase at CBeebies Rainbow Adventure. Merchandise cannot be purchased online. Credit and debit cards only. Cash payments are not accepted.
What forms of payment do you accept on site?
Credit and debit cards only. Cash payments are not accepted.
What time does the event start and end?
Opening hours vary slightly depending on location but our standard opening hours are:
Mon - Sat: 9.00am - 5.00pm
Sun: 10.00am - 4.00pm
Last entry is 50 minutes before CBeebies Rainbow Adventure closes. So if we close at 5.00pm, the last entry will be at 4.10pm. Check for exact opening hours at each location.
Click here for location specific information, including how to get to the venue, parking and other useful information.
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